FREQUENTLY ASKED QUESTIONS
We source every product from the same region every year, so the quality of the product is usually the same. However, depending on the climate, the quality of some products may differ slightly compared to the last harvest. We send you photos and samples from the last available batch so you can be sure of the product quality.
We offer different payment terms depending on the terms of sale. For most of our customers within the EU we offer 50% prepayment and 50% within two weeks of delivery.
We are very flexible with the shipping conditions. According to the sale condition and buyer's requirements, we can offer you the shipping terms you want.
We ship products that are available in our warehouse in Germany within 3 days. Some products available from our warehouse or our partner in the Middle East need to be imported which can take 2 to 6 weeks to be delivered. For detailed information please contact us.
We sell and ship our products worldwide.
We produce most of our products in the Middle East or buy them from our partner farms in the Middle East. For the exact provenance of each product, please see product specifications or contact us.
Currently, we have ISO 9001, HACCP, and EU Organic (DE-ÖKO-037) certifications, but we are also planning to obtain additional certificates.